Universal Banking Product - Finacle (from Infosys) customization and support in East Africa (Rwanda, Kenya, and Tanzania)
The Client Overview
Our client was one of the most profitable, large banks in East Africa, they have been using a Core Banking, Internet Banking and Treasury product called Finacle UBS from Infosys.
The bank has been operating for a few decades in Kenya and created a legacy among East African business landscape, they have been expanding its footprints to other East African nations like Uganda, Rwanda (Acquired a bank), Tanzania and Mauritius.
The Strategic Challenge
The bank decided to move to the latest version of Finacle UBS at that time which was a major architectural change as a product and huge IT Infra changes came along too.
The bank also acquired an old bank in Rwanda at the same time, which was using old styled inadequate banking products which desperately needed an upgrade.
The major challenge was to optimize the cost of Implementation, Migration, Customization, Training and Support as this was all a parallel implementation in 4 countries and the bank was deeply short of latest product knowledge and internal resources.
The RichmondSP Impact
The RichmondSP deployed a team of consultants onsite within 30 days in Rwanda and Tanzania to start with and took care of major customizations, migrations and fresh implementation.
We did the GAP analysis, and the project scope was quite deep, we managed and successfully delivered to their satisfaction and the bank went live on time as expected without any major issue.
The bank was very happy with our services and this relationship continued further with training and support services in addition. We served them for almost 5 years in various areas.
Executive Appointments Delivered
We operate strictly at a boundary of 15+ years of experience of sales leadership. Every successfully closed mandate has been for business-critical, senior-level appointments, including:
- Country Heads
- Senior Vice Presidents (SVPs)
- Vice Presidents (VPs)
- Associate Vice Presidents (AVPs)
Through our rigorous, borderless search capabilities, and enviable global network, RichmondSP continues to ensure the client remains robustly leadership-ready in a rapidly shifting global market.